Full-Time Customer Service Representative
Refurbed is hiring a remote Full-Time Customer Service Representative. The career level for this job opening is Entry Level and is accepting Austria based applicants remotely. Read complete job description before applying.
Refurbed
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Job Details
We are looking for part-time or full-time Customer Service Representatives (f/m/x) with fluent German and English skills. This role can be full-time (38.5h) or part-time (min. 30h). All positions are also available as a 100% remote option (based in Austria).
WHO YOU ARE
- You have excellent language skills and an ability to express yourself clearly.
- You speak German and English fluently (C1+) and feel confident to have customer contact in both languages, additional European languages are a plus.
- You have experience in 2nd level customer service support.
- You are communicative and able to deal with stressful situations in a friendly and calm way.
- You find a solution for every problem.
WHAT YOU'LL DO
- You ensure a pleasant experience in case of questions or difficulties with the order (post-purchase).
- You solve problems of our customers and sellers to the greatest possible satisfaction.
- You make sure that refurbed customers become the happiest customers.
- You do all of this mostly via email, and sometimes via phone.
- You take over different projects within the team.
YOUR APPLICATION
The salary depends on the qualifications of the applicant. The minimum wage for this position is 2200€ gross per month. However, depending on your qualification a higher salary is likely.