Full-Time Customer Service Representative
The Flex is hiring a remote Full-Time Customer Service Representative. The career level for this job opening is Entry Level and is accepting UK, Portugal, Greece, Italy, Argentina, Philippines, Georgia, Lithuania, Bulgaria, Taiwan, Croatia based applicants remotely. Read complete job description before applying.
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The Flex
Job Title
Customer Service Representative
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
UK, Portugal, Greece, Italy, Argentina, Philippines, Georgia, Lithuania, Bulgaria, Taiwan, Croatia
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Job Details
At The Flex, we’re redefining what it means to rent a home. Our mission is to simplify renting for tenants and remove the headaches for landlords.
As our Client Success Partner, you’ll be the friendly face and trusted voice for our customers. Your job is to create exceptional experiences, solve problems with empathy and speed, and build strong, lasting relationships.
Your Day-to-Day
- Customer SupportRespond to questions via email, phone, and chat in a timely, professional, and friendly manner.
- Share helpful, clear info about our services, properties, and booking processes.
- Handle any concerns or complaints with care and proactive solutions.
- Relationship ManagementCreate memorable experiences that turn first-time clients into long-term fans.
- Follow up with clients to check in, collect feedback, and ensure everything is on point.
- Represent The Flex with professionalism, warmth, and a focus on customer success.
- Problem SolvingTroubleshoot booking or property issues and keep customers in the loop.
- Collaborate with internal teams (e.g., operations, property management) to resolve things fast.
- Feedback & InsightsGather customer feedback and spot patterns to help us continuously improve.
- Share actionable suggestions with the team to enhance service and user experience.
- Admin & ReportingKeep detailed records of interactions and resolutions using our CRM system.
- Help track performance and contribute to team reporting.
What We’re Looking For
- Previous experience in customer support, client success, or a similar people-first role.
- Excellent written and verbal communication skills in English.
- A calm, positive attitude when handling challenges or tight timelines.
- Great with tools like CRM systems, support platforms, and digital workflows.
- Organized, proactive, and able to juggle multiple tasks at once.
- Naturally empathetic with a genuine drive to help others.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Service Representative at The Flex is
10th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
UK, Portugal, Greece, Italy, Argentina, Philippines, Georgia, Lithuania, Bulgaria, Taiwan, Croatia
] applicants. .
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