Full-Time Customer Service Representative

Customer Service Representative

Schedule: Remote (TX & FL applicants only)

Responsibilities:

• Work as part of the Client Services Team providing the highest level of customer service and deliver on retention goals.
• Ensure all client questions and concerns are resolved promptly, professionally and thoroughly.
• Build rapport and trust with clients through open and transparent communication via phone and email.
• Use our CRM to manage client accounts and document client discussions with detail and clarity.
• Assist with reviewing enrollment information to ensure the client’s success in completing the program and other key retention activity throughout the program.
• Take and manage escalation calls with courtesy and professionalism.
• Work hand in hand with other supporting departments to ensure our client’s success in the program.

Qualifications:

• Highschool diploma or equivalent and 1 year of call center experience preferred but not required.
• Fluent in Spanish a plus
• 1 year Customer Service experience required, call center experience preferred.
• Reliable Internet Speeds Required
• A positive attitude, team player, and empathy to hardship
• Strong multitasking, time management and organizational skills
• Ability to communicate clearly and professionally both verbally and in writing.
• Experience working in an administrative or customer service capacity.
• Financial services especially banking, personal loans & credit card experience a plus
• Previous Debt Settlement experience is a HUGE plus!
• A strong work ethic, and willingness to work a flexible schedule as needed.
• Proficient in Word, Excel & Outlook

Compensation: $35,000- 40,000 includes monthly bonus potential

Customer Service Representative Benefits: Full Medical/Vision/Dental Benefits 401K with Company Match 15 Days PTO Paid Vacations & Holidays An Unmatched Company Culture Employee Referral Bonuses

What is the last date for applying to the job?

Which countries are accepted for this remote job?