Full-Time Customer Service Representative

• Utilize CRM database with precision to process sales orders, generate order confirmations, and update orders for accurate billing
• Respond promptly and professionally to incoming calls and emails regarding purchase orders, billing/payment inquiries, pricing information, product availability, and other critical customer concerns
• Navigate distributor online portals with efficiency to retrieve and confirm purchase orders, ensuring timely processing
• Manage Return Merchandise Authorization (RMA) requests with strict adherence to company policies and procedures
• Execute payment processing tasks, including customer credit card transactions, with utmost care and confidentiality
• Maintain an unwavering commitment to customer-centric behavior and professionalism while establishing and nurturing positive relationships with customers, sales representatives, technicians, and office colleagues
• Provide essential support to other departments for Customer Care-related matters, demonstrating cross-functional collaboration and organizational dedication

• Minimum of 3 years of experience in B2B or Retail customer support role, preferably in a manufacturing or distributor setting
• Demonstrated ability to work under pressure while maintaining high attention to detail
• Proficiency in Google Suite and general computer operations
• Superior organizational and time management skills
• Exceptional verbal and written communication abilities
• Proven capacity to multi-task and manage shifting priorities effectively
• Strong teamwork skills and professional demeanor
• Demonstrated honesty, assertiveness, and systematic approach to work

• Associate's degree
• Experience in ISO certified standard operating procedures
• Advanced problem-resolution and critical-thinking skills
• Proven track record of resolving customer complaints and conflicts with patience and professionalism

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