Full-Time Customer Service Representative

Vida Shoes International, established in 1973, seeks a dynamic and friendly Customer Service Representative to join its international customer service team. We are looking for a team member with a proven record of success in customer service, strong communication, and technical skills.

Responsibilities:

• Work with order release and fulfilment systems in Shopify and proprietary systems.
• Process returns through integrated systems.
• Handle customer calls and emails regarding sales orders, returns, and product knowledge.
• Maintain a positive and professional attitude towards customers.
• Communicate with brand management regarding issues or concerns.

Qualifications:

• Strong communication skills with fluency in English.
• 2-3 years of customer service experience in e-commerce.
• Courteous customer service skills and ability to stay calm under pressure.
• Excellent computer skills with general PC/Mac and Microsoft Office knowledge.
• Ability to multi-task.
• Working knowledge of Shopify is a plus.
• Availability to work Eastern Standard Time schedule, 40-hour week, including Monday-Friday split schedules and alternating Sundays.
• Reliable internet and personal computer.

Salary: $400 - $550 per month, based on experience.

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