Full-Time Customer Service Representative (Mandarin)
Teleperformance is hiring a remote Full-Time Customer Service Representative (Mandarin). The career level for this job opening is Entry Level and is accepting Malaysia based applicants remotely. Read complete job description before applying.
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Teleperformance
Job Title
Customer Service Representative (Mandarin)
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
Malaysia
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Job Details
We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking) WORK FROM HOME. In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.
Qualifications
- Proficiency in Mandarin (spoken and written) and English.
- Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.
- Strong communication and problem-solving skills.
- Ability to handle multiple tasks and work under pressure.
- Flexibility to work on rotational shifts, including weekends and public holidays.
- Willing to work night shift
What We Offer
- Competitive salary and benefits package.
- Paid training and career development opportunities.
- A supportive and diverse work environment.
- Opportunities to grow within the company.
Responsibilities
- Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
- Provide accurate information, solutions, and assistance to customers.
- Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
- Document customer interactions and update records in the system.
- Escalate complex issues to the relevant teams when necessary.
- Work closely with team members and supervisors to achieve performance targets and service level agreements.
- Maintain a positive and customer-first attitude at all times.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Service Representative (Mandarin) at Teleperformance is
27th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Malaysia
] applicants. .
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