Full-Time Customer Service Representative - Remote
Sutherland is hiring a remote Full-Time Customer Service Representative - Remote. The career level for this job opening is Entry Level and is accepting Winnipeg, Canada based applicants remotely. Read complete job description before applying.
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Sutherland
Job Title
Customer Service Representative - Remote
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
Winnipeg, Canada
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Job Details
As a Customer Service Representative, you will provide inbound customer care, primarily over the phone and email. You'll bring your expertise in streaming support to deliver exceptional customer service and solutions to resolve billing issues, troubleshoot errors and concerns, and guide customers to the products and services that will best meet their entertainment needs.
This is the job for you if:
- You are the go-to person to help troubleshoot tech problems.
- You leverage streaming services regularly.
- You excel at handling customer inquiries of varying types.
- You are an active listener and enjoy building rapport with customers.
- You are energized by the opportunity to learn new things, perform at a high level in a team environment and creatively solve problems.
- You leverage two-way feedback to enhance your performance.
What we offer:
- Medical, dental and vision benefits
- Paid training & PTO
- Advancement opportunities
- Monthly company reward & recognition programs
- Employee Discounts
- EAP & Health and Wellness programs
Requirements:
- An understanding of basic computer and home networking terminology
- Efficient and accurate typing skills (at least 30 words per minute)
- Experience using a streaming player or gaming system
- Excellent verbal and written communication skills
- Driven by solving problems and meeting goals
- Familiar with Microsoft Office tools
- Experience in customer service and sales
- High school diploma or equivalent
Work from home requirements:
- Excellent Internet connectivity: Internet access speeds of at least 2 MBPS upload and 10 MBPS download
- In-house network, and a hard-wired Internet connection
- A quiet and distraction-free, secure place to work.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Service Representative - Remote at Sutherland is
31st of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Winnipeg, Canada
] applicants. .
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