Full-Time Customer Service Representative - Water Quality

We're seeking a dedicated and tech-savvy Product Consultant to support customers through their journey with our home water filtration systems.

In this remote role, you’ll provide exceptional service by resolving technical and warranty inquiries, troubleshooting issues, and guiding customers through installation and maintenance—all while creating a positive brand experience that keeps them coming back.

Hours will shift to cover 8am ET – 7pm ET.

1. Deliver an Exceptional Customer Experience: Create memorable, positive customer interactions that build loyalty and drive referrals.
2. Provide Product & Technical Support: Respond to inbound calls and emails to diagnose issues, provide solutions, and offer step-by-step assistance with installations and repairs.
3. Leverage Digital Tools: Use internal systems and resources to guide customers through product selection, service kit usage, warranty information, and more.
4. Handle Challenging Situations: Navigate difficult conversations with empathy and professionalism while delivering solutions that support both the customer and business.
5. Stay Composed Under Pressure: Maintain professionalism in high-pressure scenarios while balancing multiple priorities.
6. Meet Performance Metrics: Consistently hit daily targets for service quality, responsiveness, and efficiency.
7. Document with Precision: Record detailed customer interactions, product information, and troubleshooting steps in accordance with company protocols.
8. Be a Team Player: Adapt quickly to shifting priorities, assist with special projects, and support team initiatives as needed.

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