Full-Time Customer Service & Social Media Support Specialist
Jobs For Humanity is hiring a remote Full-Time Customer Service & Social Media Support Specialist. The career level for this job opening is Entry Level and is accepting Framingham, Massachusetts based applicants remotely. Read complete job description before applying.
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Jobs For Humanity
Job Title
Customer Service & Social Media Support Specialist
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
Framingham, Massachusetts
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Job Details
This role provides multi-channel customer support through email, chat, phone, and social media. The Customer Service & Social Media Support Specialist resolves customer questions and complaints, documents cases, and helps maintain a positive brand image online. The position is ideal for someone detail-oriented, skilled in conflict resolution, and comfortable managing a high volume of inquiries in a fast-paced environment.
Job Responsibilities
- Respond to customer communications promptly via phone, email, chat, letters, and social media
- Resolve sensitive issues using negotiation and problem-solving skills, escalating when necessary
- Document and update cases in the customer tracking system until resolution
- Collaborate with District Managers, Store Managers, and internal teams to resolve customer concerns
- Moderate and respond to social media comments in line with brand and escalation policies
Job Skills/Requirements
- Proven conflict management, analytical, and problem-solving skills
- Excellent verbal and written communication with active listening abilities
- Ability to multitask, prioritize, and manage time effectively in a high-volume environment
- Proficiency with PC systems, email platforms, and Microsoft Word/Excel; accurate typing skills
- Quiet, professional workspace with high-speed internet for video meetings and chat support
Preferred Skills
- Social media moderation experience
- Ability to separate emotion and respond objectively when handling customer concerns
- Strong teamwork and flexibility to take on special projects or additional duties
Role supports customer satisfaction across multiple communication channels
Opportunity to strengthen brand image through professional, timely resolution of issues
Requires ability to multitask and handle high-volume inbound/outbound interactions
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Service & Social Media Support Specialist at Jobs For Humanity is
18th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Framingham, Massachusetts
] applicants. .
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