Full-Time Customer Service Specialist

About Us: We are a customer-focused and innovative company dedicated to delivering outstanding service to our clients. As we continue to grow, we are looking for enthusiastic individuals to join our team as Customer Service Specialists. This is an exciting opportunity to work remotely in a dynamic environment where your role directly impacts customer satisfaction.

Role Overview: As a Customer Service Specialist, you will be the first point of contact for our customers, providing support via phone, email, and chat. You will handle inquiries, resolve issues, and ensure that each customer interaction is positive and productive.

Key Responsibilities:

• Respond to customer inquiries through phone, email, and chat in a friendly and professional manner.
• Provide accurate information regarding products, services, and policies.
• Process orders, returns, and exchanges, ensuring timely and accurate fulfillment.
• Assist customers with tracking their orders and resolving issues.
• Address customer complaints and issues with empathy and efficiency.
• Document customer interactions and feedback accurately.
• Stay updated on company products, services, and promotions.

Qualifications:

• No prior experience required—Comprehensive training will be provided.
• Excellent verbal and written communication skills.
• Friendly and professional attitude.
• Basic computer skills.
• Strong problem-solving skills.
• Flexibility to work various shifts.

Eligibility: Candidates must be based in the European Union (EU) or European Economic Area (EEA).

Why Work With Us?

• Competitive pay (€20–€25 per hour).
• Flexible work arrangements.
• Comprehensive training.
• Career growth opportunities.
• Inclusive environment.

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