Full-Time Customer Service Team Lead - French Market (m/f/d)

• You will manage a team of Customer Sales and Service agents and be accountable for your market performance
• You are willing to deep dive into the processes, optimize them and develop your team’s knowledge level
• You will work with the team to drive quality, customer satisfaction, sales and productivity performance
• You will analyze statistics and reports, run root-cause analyzis and own improvement action plans, both at a team and individual levels
• You will drive Performance Reviews, and continuously support your team towards a true premium service to our customers
• You will make your team engagement and employee satisfaction a basis for the day-to-day interactions.

• Experience You have management experience, both technical and disciplinary, as a supervisor, team lead, operations manager or in a similar position and enjoy working in a team
• Language You are native speaker in FRENCH and are fluent in English (mandatory) and have an understandable and clear way to speak and express yourself
• You understand how to communicate expectations and motivate people, even in critical situations
• You love analyzing and optimizing structures and work processes and establishing improvements in a team
• You are self-motivated, have the ability to multitask and work successfully in a fast-paced team environment
• You are experienced in using MS-Office programs – especially Outlook and Excel

• Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year
• Work-Life Balance & Flexibility Benefit from a hybrid working model, flexible working hours, and no dress code
• Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts
• Training & Development Participate in training programs designed for your personal growth and development
• Health & Well-being Private health insurance to support your well-being
• Additional Perks Enjoy the Coverflex advantage system to enhance your employee experience

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