Full-Time Customer Success Advocate
Sonatype is hiring a remote Full-Time Customer Success Advocate. The career level for this job opening is Experienced and is accepting UK based applicants remotely. Read complete job description before applying.
Sonatype
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Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution.
Role: Customer Success Advocate (CSA)
Why this role matters: Our customers are software developers, security officers, and DevOps managers. We offer them valuable software subscriptions.
CSA responsibilities:
- Mentor and educate customers on best practices for the Sonatype Nexus Platform.
- Ensure smooth onboarding, faster adoption, and increased footprint.
- Discover and analyze gaps in the customer experience, and work with teams to address them.
- Act as the voice of the customer to drive improvements and influence product roadmap.
- Ensure customer SUCCESS and DELIGHT, not just satisfaction.
What we are looking for:
- Knowledge of current SDLC and development tooling.
- Ability and desire to learn modern DevOps tooling.
- Strong organizational and interpersonal skills.
- Desire to build long-term relationships.
- Ability to travel (10%).