Full-Time Customer Success Analyst

Drive project success during the post-implementation phase by presenting industry and domain expertise to existing customers.

Demonstrate the business benefits and value of ISW solutions.

Stay updated on new product enhancements, best practices, and offerings to maintain product competence.

Bring high energy and an entrepreneurial spirit to the team, contributing creative ideas and perspectives.

Build and nurture strong customer relationships, ensuring their needs are met and their feedback is heard.

Utilize knowledge in Financial Consolidation or Financial Planning & Analysis to provide strategic insights and drive business growth.

Apply technical skills to lead discovery sessions and create impactful solutions.

Collaborate with project team members and cross-functional teams to develop and implement innovative solutions.

Provide regular updates to senior management, highlighting project milestones and achievements.

3+ years of experience in Financial Planning and Analysis or accounting standards and practices, with a solid understanding of the challenges faced by finance and the broader business.

Ability to understand and explain business and technical issues related to customer solutions.

Excellent communication (written and oral), organizational, and time management skills.

Demonstrated ability to execute plans and take ownership of tasks.

Strong executive presence and presentation skills.

Ability to prioritize opportunities and tasks effectively.

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