Full-Time Customer Success Associate

Assisting students to complete - Onboarding formalities

Welcoming each student on call before the batch start date.

Tracking individual student progress for multiple cohorts as they move through IK's program and maximize completion rates.

Keeping dropouts and deferrals to a minimum by offering additional guidance & support.

Getting reviews and referrals from students.

Work closely with all the internal teams to continuously improve the learning experience

Maintaining daily trackers, comfortable using Google Sheets, CRM etc.

Communicating to students via calls, email, direct message, video, or a mix of communication strategies.

Mentoring & motivating students and connecting them to guidance coaches and career coaches as and when required.

Serve as the single point of contact for all students queries and concerns

Requirements

• 2-7 years of experience in customer success, customer service, sales, and/or other customer-facing role.
• Experience building out and tracking information in Excel and/or data collection.
• Experience working in operations, performance coaching, and/or program management is a plus.
• Bachelor's degree in Business, Economics, Business Management and Information Systems (OMIS), or other degree in a related field is a plus

Available to work evenings PST with some morning meetings PST (US Hours)

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