Full-Time Customer Success Associate
Lendbuzz is hiring a remote Full-Time Customer Success Associate. The career level for this job opening is Experienced and is accepting Worldwide based applicants remotely. Read complete job description before applying.
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Lendbuzz
Job Title
Customer Success Associate
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Worldwide
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Job Details
We are seeking a bilingual Customer Success Associate fluent in Mandarin & English, with 2-5 years in a call center environment. \n
Responsibilities:
- Respond to customer inquiries and provide assistance across various communication channels including phone, email, chat, and text
- Document all customer interactions accurately using our CRM system
- Ensure adherence to company policies and procedures
- Work towards achieving customer service targets, metrics, and company Service Level Agreements (SLAs)
- Enhance customer service quality by analyzing and refining processes and system configurations
- Provide technical advice and assistance to maximize customer operational performance
- Identify and troubleshoot network problems related to customer service channels and platforms
- Collaborate with and report directly to the Customer Success Manager
Requirements:
- Fluent in two languages: Mandarin and English
- 2-5 years of experience in a call center environment handling a high volume of calls
- Enthusiasm for engaging in conversations and continuously learning from and educating customers
- Passion for technology and a willingness to stay updated on industry trends
- Clear, personable, and informative communication skillsCuriosity, motivation, and a drive to tackle new challenges
- Strong team player who is comfortable both providing and seeking assistance
- Adaptability to thrive in a dynamic and evolving environment
- Ability to maintain composure and efficiency in a fast-paced settingEagerness to take on new tasks and solve problems in real-time
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Success Associate at Lendbuzz is
11th of November 2024
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Worldwide
] applicants. .
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