Full-Time Customer Success Associate
Revalize is hiring a remote Full-Time Customer Success Associate. The career level for this job opening is Entry Level and is accepting Remote, United States based applicants remotely. Read complete job description before applying.
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Revalize
Job Title
Customer Success Associate
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
Remote, United States
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Job Details
The Customer Success Associate (CSA) will be responsible for managing renewals and at-risk situations of an assigned set of accounts.
Responsibilities:
- Drive the post-sales journey for assigned accounts, from product adoption, expansion, advocacy, and ultimately renewal
- Manage a high-volume book of business supporting > 250 accounts (Accounts between 10K-30K)
- Process renewals within SFDC and assist customers with add-on services, products, and changes to their subscriptions
- Ensure Price Increase targets are met
- Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback
- Manage inbound customer inquiries relating to their account
- Present value of Revalize products with customers, effectively managing objections to mitigate churn via email and phone.
- Support customer nurture activities and campaigns in partnership with Marketing
- Reply to customer survey responses & recommend the appropriate department to take action
- Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals
Requirements:
- 1-2 years of experience in Customer Success, Account Management, or relevant customer-facing role
- 1+ years of Software experience a plus
- Bachelor Degree preferred
- Experience managing renewal and negotiation conversations
- Professional presence with ability to listen to, understand and present to customers via email and phone.
- Ability to understand customer’s business needs and how those connect back to product value
- Strong verbal and written communication skills with a passion for delivering an excellent customer experience
- Proactive problem solver with experience developing creative solutions for customers and the business
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Success Associate at Revalize is
25th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Remote, United States
] applicants. .
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