Full-Time Customer Success Associate

As a Customer Success Associate, you will play a crucial role in ensuring our customers achieve their desired outcomes through the use of Simbe's products and services. You will support the Customer Success team in managing customer relationships, driving product adoption, and ensuring overall satisfaction. This is an excellent opportunity for an individual looking to grow their career in customer success with a fast-growing company.

Responsibilities

• Assist in onboarding new customers and ensure a smooth transition from sales to customer success.
• Regularly engage with customers to understand their needs and provide solutions.
• Support customers in understanding and utilizing the full potential of Simbe's products. Conduct training sessions and provide resources to enhance product adoption.
• Act as the first point of contact for customer inquiries and issues. Work closely with the support team to resolve customer concerns in a timely and efficient manner.
• Foster strong relationships with key stakeholders within customer organizations to ensure long-term satisfaction and loyalty.
• Collect and analyze customer feedback to provide insights to the product and engineering teams. Contribute to the continuous improvement of Simbe's offerings.
• Maintain accurate records of customer interactions and update internal systems.
• Prepare regular reports on customer success metrics and progress.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 1-2 years of experience in customer success, account management, or a related role in the technology sector.
• Strong communication and interpersonal skills, with the ability to build relationships with customers and internal teams.
• Empathetic and customer-centric mindset, with a proactive approach to problem-solving.
• Familiarity with Jira and Salesforce is a plus.
• Ability to work independently in a remote environment and manage multiple tasks simultaneously.

Compensation: $32 - $35 an hour

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