Full-Time Customer Success Consultant

The Customer Success Consultant works with Cint’s customers or partners by establishing strategic relationships with new and existing users, setting critical performance goals, and then acting as a consultative resource to help clients achieve their goals.

Responsibilities:

• Enable partners or customers to achieve their goals using the relevant Cint self-service product
• Manage relationships with Cint’s self-service clients to drive high-impact business strategies enabled by Cint's products
• Execute customer success plans to optimize customers’ use of Cint’s products
• Support onboarding new client business and collaborate with internal stakeholders to develop working integrations for new clients
• Gain a working understanding of clients’ businesses and organizational structures to identify and execute opportunities for existing clients
• Provide regular training on Cint’s self-service products to new and existing users
• Work closely with sales and technical colleagues to pitch new products and provide strategic consultation as a client advocate
• Analyze trends in client performance on a regular basis and form proactive recommendations

Requirements:

• Relevant customer-facing experience with ability to manage multiple complex projects under tight deadlines
• Experience with internal and external relationship management, client presentations, and quantitative data analysis
• Excellent written and verbal communication skills, with the ability to present to C-level clients
• Disciplined work ethic - self-motivated and detail-oriented mindset focused on achieving revenue goals
• Resourceful problem solving, organized and process-oriented
• Proven track record of driving client business growth and achieving revenue targets through renewals, upsells, and cross-sells
• Ability to convey complicated ideas to technical and nontechnical audiences

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