Full-Time Customer Success Coordinator

The Role The Customer Success Coordinator is responsible for managing customer contract renewals, collaborating with cross-functional teams to enhance customer experiences, and identifying upsell opportunities within existing accounts. This role involves administrative tasks, customer engagement, and supporting the renewal lifecycle to ensure successful outcomes.

Job Description As a Customer Success Coordinator, you are responsible for renewing large volumes of customer contracts. This position entails supporting, managing, and closing renewal transactions. You’ll play a critical role in supporting our Customer Success and Revenue organizations. You will collaborate within Revenue and Success, Marketing and Legal to maximize the renewal success while looking for additional opportunities for upselling additional revenue.

The Customer Success Coordinator works in partnership with the Account Executives when expansion opportunities are identified, ensuring that the right sales resources are engaged to increase growth within the account.

Who you’re committed to being:

• A Proactive and Detail-Oriented Problem Solver: You are committed to ensuring smooth, efficient renewals, staying organized, and anticipating potential challenges. You’ll proactively collaborate with internal teams to drive successful renewals.
• A Team Player with a Customer-Centric Focus: You prioritize working closely with cross-functional teams to ensure the best possible outcomes for customers while contributing to the company's overall growth. Your goal is to support flawless customer experiences and contribute to long-term relationships.
• A Growth-Oriented Partner and Advocate: You are dedicated to identifying expansion opportunities within existing accounts, partnering with Account Executives to align sales resources and unlock new revenue streams. Your commitment to driving growth through both renewals and upsell opportunities is at the heart of your approach.

What you’ll do:

• Complete renewal lifecycle management including all administrative tasks such as acquiring Purchase Orders when required, forecasting, quoting, agreement negotiations, and order creation and submission.
• Engage with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base.
• Partner effectively and cross-functionally with sales account executives supporting this customer segment.

Experience you’ll bring:

• Curiosity around SaaS, technology, or workforce development.
• Basic understanding of business development, sales or customer success.
• Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)
• Business sense and ability to analyze data to address customer situations.
• Strong communication, organization and time management skill.

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