Full-Time Customer Success Engineer
Wrike Careers Page is hiring a remote Full-Time Customer Success Engineer. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Our vision: A world where everyone is free to focus on their most purposeful work, together.
Ready to become a Wriker?
We are seeking a dynamic Customer Success Engineer to join our team and play a critical role in helping our Wrike customers maximize the value they gain from our platform.
As a key member of our Customer Success team, you will work directly with a diverse customer base, driving product adoption, increasing customer satisfaction, and identifying opportunities for growth.
Your role will involve working closely with customers to understand their needs and challenges, providing strategic guidance, and ensuring they achieve their desired outcomes using Wrike.
How You’ll Make an Impact
- Product Expertise: Provide advanced product-level expertise, showcasing how/why to setup key workflows/integrations/automation. Proactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of Wrike.
- Product Adoption: Lead efforts to drive product adoption, conducting training sessions, and workshops tailored to customer needs. Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement. Ensure customers achieve operational excellence by fully adopting and optimizing new features.
- Customer Impact: Act as a strategic advisor, influencing key stakeholders at various levels, including C-suite executives. Manage complex customer engagements, collaborating with account teams to develop and execute high-touch delivery strategies. Lead customer escalations, coordinating with internal teams and resources to ensure timely and effective resolution.