Full-Time Customer Success Executive

Customer Success Executive

What you’ll be doing:

• Build and maintain strong, long-lasting relationships with assigned customers.
• Serve as the main point of contact, addressing customer needs and resolving issues promptly.
• Conduct regular check-ins and Service Reviews to strengthen customer relationships, drive continuous improvement and demonstrate ROI and value to reduce churn and foster retention.
• Identify opportunities for upselling or cross-selling additional services.
• Monitor customer health metrics, proactively identifying risks and opportunities to improve satisfaction and retention.
• Drive product adoption and deliver value-focused recommendations based on customer needs and goals.
• Lead customer-centric projects, including special initiatives, ensuring deliverables are completed on time and within scope.

Strategic Collaboration

• Act as a voice of the customer within the organization, providing feedback to inform product and service improvements.
• Analyze customer success metrics (e.g., retention rates) and contribute to strategies to improve these KPIs.
• Support the Customer Success team in scaling processes and improving workflows.

What does it take to succeed in this role?

• Bachelor’s degree in business, management, or 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role.
• Proven experience in project management, including the ability to manage timelines, resources, and multiple priorities.
• Strong communication and interpersonal skills, with the ability to build relationships and influence stakeholders.
• Proficiency in project management tools (e.g., Asana, Trello, or similar) and CRM systems (e.g., Salesforce, HubSpot).
• Familiarity with Information Technology solutions e.g., SaaS, Microsoft.
• Interest in Cyber Security.
• Exceptional communication, organizational and time management skills
• Analytical mindset with problem-solving abilities.
• Customer-centric attitude with a focus on delivering value.
• Ability to work independently and collaboratively in a fast-paced environment.
• Respect, opinions, and thoughtful input are expected.

What is the last date for applying to the job?

Which countries are accepted for this remote job?