Full-Time Customer Success Executive - Manufacturing
ServiceNow is hiring a remote Full-Time Customer Success Executive - Manufacturing. The career level for this job opening is Experienced and is accepting Santa Clara, CALIFORNIA based applicants remotely. Read complete job description before applying.
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ServiceNow
Job Title
Customer Success Executive - Manufacturing
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Santa Clara, CALIFORNIA
Salary
YEAR $189100 - $331000
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Job Details
You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants.
What you get to do in this role:
The Customer Outcomes Senior Principal Success Architect will develop C-level executive relationships and relationship management across 1-3 customers. The over-riding objective for the Success Architect will be to improve Customer Outcomes leading to customer's product adoption, renewals, and expansion of ServiceNow offerings with the account.
- Service 1-3 large enterprise customers
- Develop executive relationships with CIO, CFO, CHRO and business leaders
- Understand goals and develop customer roadmap
- Execute winning co-delivery models
- Develop relationships with ecosystem partners
- Develop implementation strategies and readiness process to accelerate time to value
- Establish delivery operating model governance
- Maintain account level relationships for clear value proposition within the account
- Participate in account delivery governance
- Advocate/champion ServiceNow's best practices
- Provide high customer sat metrics for assigned accounts
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes.
- 15+ years progressive experience as part of a professional services organization; or equivalent education/experience
- Management consulting leadership role at a top-tier consulting company or equivalent focused on technology
- Experience at F100 accounts
- Understanding of issues and goals driving digital transformation across industry
- Expertise in one industry, "minors" in one or two additional industries
- IT, HR, ad GBS Transformation experience
- Executive relationships with CIO, CFO, CHRO and business line leaders
- Experience identifying goals and solving challenges
- Experience serving as part of a client account leadership team
- Experience expanding offerings with clients
- 5+ years large program experience
- Experience managing outcomes to a CxO position
- Co-Delivery experience with Big 4, large SI's
- Knowledge of ServiceNow
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Success Executive - Manufacturing at ServiceNow is
23rd of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Santa Clara, CALIFORNIA
] applicants. .
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