Full-Time Customer Success Manager

The Customer Success team at Affinity ensures every customer maximizes the value of their network. You'll drive strategic renewals and upsells, understand client needs, and work cross-functionally with sales, product, and engineering teams. Reports to the Director, Customer Success - EMEA.

What will I be doing?

• Own a book of Affinity's strategic customers, and drive renewals and upsells for these accounts.
• Serve as a Customer Advocate: build a strategy to manage the engagement and success of our clients.
• Act as a trusted advisor to customers to drive product adoption and satisfaction.
• Develop best practices to share across clients, helping them best leverage Affinity's full functionality.
• Interface with sales, support, product, and engineering teams to share client feedback and resolve escalations.

Qualifications:

• 5+ years of experience as a Customer Success Manager, Account Manager, or similar role.
• Proven track record of achieving commercial targets in a customer success organization, preferably in an enterprise SaaS setting.
• Experience managing complex accounts, renewals, and upsells/cross-sells.
• Excellent interpersonal and communication skills.
• Proficient in organization, account prioritization, and time management.
• Experience executing the customer journey.
• Excited by the startup environment.

Bonus points for:

• Experience working at a SaaS company in the CRM, data services space or financial services clients.

What is the last date for applying to the job?

Which countries are accepted for this remote job?