Full-Time Customer Success Manager
Belkins is hiring a remote Full-Time Customer Success Manager. The career level for this job opening is Experienced and is accepting Europe based applicants remotely. Read complete job description before applying.
Belkins
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Customer Success Manager
Manage ongoing relationships with B2B clients in the US and Europe, ensuring satisfaction and addressing issues.
Serve as the main point of contact for clients, handling day-to-day matters like contract launches, reporting, and invoices.
Monitor product usage, offering recommendations to help clients maximize value.
Troubleshoot and resolve issues, working closely with our tech team.
Identify opportunities to boost customer satisfaction and loyalty, leading to higher retention and upsell potential.
Assist with outreach marketing campaigns alongside the client's team and provide personalized training to help customers achieve their goals.
Work towards monthly and quarterly KPIs, focusing on Client Retention, Churn Rate, Upsell Rate, and NPS.
Collaborate with sales, marketing, and product teams to improve the customer experience and share feedback for product innovation.
Requirements
2+ years of experience as an Account Manager, Customer Success Manager, or in a similar client-facing position.
Worked with B2B clients.
Advanced level of English.
Proficient in using sales tools, Google Workspace, Intercom, Hubspot, Stripe, and outreach tools.
Can work remotely, both independently and as part of a team.
Self-motivated, positive, and proactive problem solver.
Excel at building rapport and collaborating with diverse team members.
Embrace a mindset of continuous improvement and growth.