Full-Time Customer Success Manager

We are seeking a Customer Success Manager (CSM) to proactively guide Blumira customers toward long-term success with our cybersecurity platform. This role combines strong relationship-building skills with technical acumen to ensure a best-in-class customer experience that empowers our customers to build operational resilience into their organizations.

• Collaborating with Sales, Solutions Architects, and Security Operations & Support.
• Understanding customer goals and training them on the product.
• Providing customers with the best possible interactions with Blumira.
• Training customers to deepen their security expertise.
• Nurturing customers to further adopt our product.
• Developing customer loyalty.
• Documenting interactions with customers.
• Contributing to team process improvement and documentation.

• 3+ years of experience in Customer Experience
• Strong training/teaching skills
• Excellent customer service and communication skills
• Experience in cybersecurity
• Experience using CS tools (e.g., Totango, Vitally, ChurnZero, Gainsight)
• Strong organizational skills
• Ability to self motivate and self educate

• Managed Service Provider (MSP) experience
• Startup experience

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