Full-Time Customer Success Manager
Buoy Software is hiring a remote Full-Time Customer Success Manager. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
Buoy Software
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About Buoy SoftwareAt Buoy, we are reimagining the blood-product donation and collection experience. We are creating huge impact by making blood product-derived biotherapies more accessible, creating employment opportunities, and increasing blood-product supply.
About The RoleWe are seeking a Customer Success Manager to serve as a primary point of contact for enterprise customers. You'll oversee the entire customer journey from onboarding to long-term success.
Required Qualifications
- 4+ years of working cross-functionally with tech and non-tech teams
- 4+ years of cross-functional project delivery experience
- 4+ years of experience in customer success, implementation or related position at a software company with B2B SaaS products
- Strong communication skills
- Strong problem-solving skills
- Ability to thrive in fast-paced environments and deliver results
- Proficiency in defining and managing tasks, ensuring timely delivery, and mitigating risks
- Understanding of industry trends, forward-thinking solutions, and outcomes for clients
What you'll do as a CSM
- Serve as the primary point of contact for enterprise customers
- Lead customer meetings and discussions
- Proactively identify and address risks or blockers
- Synthesize customer feedback and collaborate with internal teams
- Lead customer onboarding and implementation processes
- Manage project schedules and timelines
- Create and maintain dashboards and status reports
- Ensure timely delivery of project deliverables
- Create repeatable processes and playbooks
- Create comprehensive documentation
- Propose, gain stakeholder alignment, and implement new policies
- Build self-service resources
- Work closely with internal teams
- Manage and escalate critical issues
- Drive product adoption
- Maintain clear communication channels
Why you should be excited about this opportunity...
- Transform the highly regulated pharma services industry
- Make a meaningful impact
- Significant autonomy to shape customer success strategies
- Collaborate with cutting-edge products that solve real pharma challenges
- Build scalable processes
- Mentorship and direct influence on product evolution