Full-Time Customer Success Manager

Join Cartwheel to help tackle the student mental health crisis. Cartwheel is building a new mental health program for kids, focusing on schools. We collaborate with school staff.

Key benefits of joining Cartwheel:

• Earlier intervention
• Higher student and family engagement
• Better coordination among trusted adults

Role overview: As a Customer Success Manager, you'll be the trusted partner to Arizona school districts, driving their success with Cartwheel.

Key responsibilities:

• Build relationships with school district leadership, staff, and families.
• Work with the Arizona Department of Education to align services.
• Launch and maintain school partnerships, promoting trust.
• Provide a strategic view of districts, including strengths, opportunities, and risks.
• Share feedback on the care model, technology, and operations.
• Partner with a clinical lead to provide clinical guidance.
• Build and support collaboration with the clinical team.
• Flexible travel to districts for support.

Required experience:

• 5+ years of experience as a Customer Success Manager in education, education technology, or school-based mental health.
• 2+ years of experience working in or around Arizona school systems.
• Commitment to serving diverse communities (e.g., uninsured, underinsured families, youth in foster care).
• Passion for addressing the youth mental health crisis.

Skills:

• Project Management
• Technical Savvy (Google Suite, Salesforce, Zoom)
• Relationship Building
• Communication (written and verbal)
• Entrepreneurial Spirit
• Organized Thinking

Benefits:

• Competitive compensation ($90,000 - $105,000)
• Equity ownership
• Comprehensive health insurance (with $0 premium option)
• Dental, vision, and life insurance
• 4 weeks PTO (including 1 week for December office closure)
• Sick leave and holidays
• 401K with 2% match

What is the last date for applying to the job?

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