Full-Time Customer Success Manager
DAT is hiring a remote Full-Time Customer Success Manager. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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Job Details
DAT Freight & Analytics is at the forefront of transportation and logistics. DAT helps businesses move freight with greater efficiency and confidence.
The Opportunity
DAT is looking for a Customer Success Manager to join our Inside Sales team, headquartered in Beaverton, OR. This is a fully remote, work from home opportunity to support our Central Region. We're open to applicants who are full time residents of the following states: IL and WI
What You’ll Do
- Deliver customer onboarding, product training, product support and proactive communication to DAT carrier customers.
- Manage accounts and keep customers abreast of new features and enhancements.
- Be the “voice of the customer” to Product Management, Sales and Product Support.
- Prospect by establishing rapport with customers to identify needs and opportunities.
- Exceed net revenue growth quota by upselling customers on additional service packages.
- Build comprehensive customer profiles, with details on scope, growth, targets, and measurements for success.
- Be your customers’ main point of contact at DAT.
The Skills and Experience You’ll Bring
- Highly effective account manager who will build and maintain relationships with customers in a B2B environment.
- Deep understanding of the freight and logistics industry.
- Strategic thinker with demonstrated experience developing profitable relationships with customers.
- Detail oriented and adaptable multi-tasker who can manage multiple projects in a fast-paced environment.