Full-Time Customer Success Manager

You will:

• Oversee the success of our customers, ensuring they realize the full value of the Datapeople platform
• Understand your customer’s needs, helping leaders to identify opportunities to expand our depth of engagement
• Use data to create success strategies and accelerate customer goals
• Document customer pain points and advocate for them internally
• Work closely with Account Executives on driving renewals and expansions
• Become an expert on the Datapeople platform and integrations, while keeping up with industry trends in recruiting, data, and analytics

This is a remote job and available to candidates with work privileges currently residing in the United States. To best serve our customer base, we are specifically interested in candidates based in the PST timezone.

You have:

• 3+ years of experience in customer success, including at a SaaS company
• 2+ years of experience working with Enterprise B2B customers, managing across teams/geographies, and presenting to senior leaders
• Familiarity with how recruiting teams are structured and the recruiting process
• Familiarity with customer success tool like Hubspot and Gong

Our benefits:

• Comprehensive medical, dental, and vision benefits, including company-funded HSAs
• Additional healthcare perks like company-paid life insurance and memberships to One Medical and Kindbody
• Retirement benefits through Slavic401k
• Generous leave policies including PTO, sick leave, and parental leave
• A home office stipend