Full-Time Customer Success Manager
Enerex is hiring a remote Full-Time Customer Success Manager. The career level for this job opening is Experienced and is accepting Anywhere, USA based applicants remotely. Read complete job description before applying.
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Enerex
Job Title
Customer Success Manager
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Anywhere, USA
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Job Details
As a Customer Success Analyst at Enerex, you will play a key role in ensuring that our clients have a smooth and successful experience with our software. You will be responsible for customer onboarding, providing comprehensive training, creating detailed documentation, and offering ongoing support to help customers maximize the value of our products.
Key Responsibilities:
- Customer Onboarding: Guide new customers through the onboarding process, ensuring a seamless transition to our platform.
- Training: Deliver engaging, in-depth training sessions to clients on the use and best practices of our software.
- Documentation: Create and maintain clear, concise, and user-friendly documentation to support client education and product usage.
- Customer Support: Serve as the primary point of contact for customer inquiries, troubleshooting issues, and providing timely resolutions, utilizing platforms such as Zendesk.
- Client Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring satisfaction and helping them achieve their business goals using Enerex products.
- Collaborate Cross-Functionally: Work closely with sales, product, and technical teams to communicate client feedback and advocate for client needs.
- Misc. Projects as needed.
Requirements:
- Proven experience in a customer-facing role, ideally within SaaS or software industries.
- Industry knowledge of the retail energy sector is preferred.
- Familiarity with Zendesk or similar customer support software is a plus.
- Strong written and verbal communication skills.
- Will take ownership of a project and see it through to completion, even with obstacles.
- Is a self-starter with a strong work ethic and superior attention to detail.
- Can work individually, but has a team player mentality.
- A passion for helping customers succeed, with a proactive, solutions-focused approach.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Success Manager at Enerex is
28th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Anywhere, USA
] applicants. .
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