Full-Time Customer Success Manager
Enerex is hiring a remote Full-Time Customer Success Manager. The career level for this job opening is Experienced and is accepting Anywhere, USA based applicants remotely. Read complete job description before applying.
Enerex
Job Title
Customer Success Manager
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Anywhere, USA
Share
Job Details
As a Customer Success Analyst at Enerex, you will play a key role in ensuring that our clients have a smooth and successful experience with our software. You will be responsible for customer onboarding, providing comprehensive training, creating detailed documentation, and offering ongoing support to help customers maximize the value of our products.
Key Responsibilities:
- Customer Onboarding: Guide new customers through the onboarding process, ensuring a seamless transition to our platform.
- Training: Deliver engaging, in-depth training sessions to clients on the use and best practices of our software.
- Documentation: Create and maintain clear, concise, and user-friendly documentation to support client education and product usage.
- Customer Support: Serve as the primary point of contact for customer inquiries, troubleshooting issues, and providing timely resolutions, utilizing platforms such as Zendesk.
- Client Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring satisfaction and helping them achieve their business goals using Enerex products.
- Collaborate Cross-Functionally: Work closely with sales, product, and technical teams to communicate client feedback and advocate for client needs.
- Misc. Projects as needed.
Requirements:
- Proven experience in a customer-facing role, ideally within SaaS or software industries.
- Industry knowledge of the retail energy sector is preferred.
- Familiarity with Zendesk or similar customer support software is a plus.
- Strong written and verbal communication skills.
- Will take ownership of a project and see it through to completion, even with obstacles.
- Is a self-starter with a strong work ethic and superior attention to detail.
- Can work individually, but has a team player mentality and the ability to gel with an established team, embracing our “All for One and One for All” (#A4004A) motto.
- A passion for helping customers succeed, with a proactive, solutions-focused approach.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Success Manager at Enerex is
18th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Anywhere, USA
] applicants. .
Related Jobs You May Like
Customer Success Executive
Addison, Texas
1 day ago
Business Transformation
C-Level Relationship Building
Customer Success Management
ServiceNow
Full-Time
Experienced
Pet Boarding/Grooming/Training/Walking - Work From Home
secunderabad, India
1 day ago
Animal Care
Dog Walking
Pet Boarding
Petsfolio
Full-Time
Entry Level
MONTH $1800 - $4800
Senior Group Manager - Operations - Utilities
Cape Town, South Africa
1 day ago
Change Management
Coaching
Commercial Acumen
WNS Global Services
Full-Time
Senior Manager
Dispatch Specialist I
Charlotte, NC
1 day ago
Communication Skills
Customer Service
Dispatching
Brightspeed
Full-Time
Entry Level
Technical Account Manager
King of Prussia, PA
2 days ago
Account Management
Communication Skills
Customer Service
Enviri Corporation
Full-Time
Experienced
Strategic Account Coordinator - Direct Mail
Chicago, IL
2 days ago
Account Management
Client Communication
Direct Mail
RR Donnelley
Full-Time
Experienced
YEAR $55100 - $82700
Principal Customer Success Executive (French Speaking)
Montreal, Canada
3 days ago
Account Management
Consulting
Customer Success
ServiceNow
Full-Time
Experienced
Customer Success Manager
Singapore, Singapore
3 days ago
Communication Skills
Customer Success
Problem-solving
Momentus Technologies
Full-Time
Experienced
Customer Success Manager
Manila, Philippines
3 days ago
Client Communication
Customer Relationship Management
Digital Marketing
Insidea
Full-Time
Experienced
Client Services Specialist I
Remote, NY
3 days ago
Client Service
Customer Service
Environmental Science
SGS
Full-Time
Entry Level
HOUR $24 - $27
Technical Customer Success Manager
Worldwide
3 days ago
Customer Success
DevOps
Kubernetes
DV Labs
Full-Time
Experienced
Client Service Manager
Nottingham, United Kingdom
4 days ago
Business Relationship
Communication Skills
ITIL V3/v4
NECSWS
Full-Time
Manager