Full-Time Customer Success Manager

Key responsibilities

• Major point of contact with client base.
• Manage account setup and train newly boarded clients.
• Provide outstanding on-going account management and customer support, ensuring client satisfaction and retention.
• Educate existing clients on the value of additional G2 services and solutions.
• Identify, investigate, track and resolve inquiries and issues in a professional manner.
• Contribute and work collaboratively with internal teams, providing relevant feedback to internal stakeholders.
• Able to collaborate with internal team on key initiatives.
• Manage time well to complete assigned projects, assist teammates, and meet strict deadlines.
• Work within a team of other analysts, communicating effectively with colleagues.
• Completes all special projects and other duties as assigned.

Critical skills

• Ability to tolerate somewhat repetitious tasks.
• Tolerance for reviewing sensitive and risky web content.
• Familiarity with MS Office and Excel in particular
• Good self-motivation
• 2-5 years business development/customer success experience (payment, risk management or related field/industry a plus)
• Fluency in English and Spanish and/or Portuguese
• Track record of customer focus and excellence and the ability to anticipate the needs of customers.
• Superior organizational and time management skills
• Outstanding written and oral communication abilities
• Negotiation and presentation skills
• Ability to multi-task and adapt to quickly changing priorities, being able to make sound judgement calls.
• Attention to detail and quality of work, innovative, creative thinking skills to ensure the organization is providing a ‘best in class’ client experience.
• General computer knowledge
• Strong team player
• Bachelor’s degree or higher desired