Full-Time Customer Success Manager
G2 Risk Solutions is hiring a remote Full-Time Customer Success Manager. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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G2 Risk Solutions
Job Title
Customer Success Manager
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
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Job Details
- Major point of contact with client base.
- Manage account setup and train newly boarded clients.
- Provide outstanding on-going account management and customer support, ensuring client satisfaction and retention.
- Educate existing clients on the value of additional G2 services and solutions.
- Identify, investigate, track and resolve inquiries and issues in a professional manner.
- Contribute and work collaboratively with internal teams, providing relevant feedback to internal stakeholders.
- Able to collaborate with internal team on key initiatives.
- Manage time well to complete assigned projects, assist teammates, and meet strict deadlines.
- Work within a team of other analysts, communicating effectively with colleagues.
- Completes all special projects and other duties as assigned.
Critical Skills
- Ability to tolerate somewhat repetitious tasks.
- Tolerance for reviewing sensitive and risky web content.
- Familiarity with MS Office and Excel in particular
- Good self-motivation
- 2-5 years business development/customer success experience (payment, risk management or related field/industry a plus)
- Track record of customer focus and excellence and the ability to anticipate the needs of customers.
- Superior organizational and time management skills
- Outstanding written and oral communication abilities
- Negotiation and presentation skills
- Ability to multi-task and adapt to quickly changing priorities, being able to make sound judgement calls.
- Attention to detail and quality of work, innovative, creative thinking skills to ensure the organization is providing a ‘best in class’ client experience.
- General computer knowledge
- Strong team player
- Bachelor’s degree or higher desired
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Success Manager at G2 Risk Solutions is
7th of September 2024
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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