Full-Time Customer Success Manager

ROLE DESCRIPTION

• Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them.
• Be accountable to drive high usage of Hitachi services within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan.
• Demonstrate advanced insights and understanding of customer’s business/industry and challenge the way a customer views both their business and processes.
• Build/maintain rapid channel of communication to customer in case of online service-related issues and events
• Represent the “Voice of the Customer”, specifically key business decision makers, within Hitachi.

Responsibilities:

• Previous experience as a Project Manager or lead Customer Management role
• Proven ability to map the customer’s business process to product capability.
• Demonstrated ability to use storytelling and customer evidence to connect technology to customer’s business processes and desired business outcomes.
• Experience in Manufacturing or Retail industry
• Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers
• Strong interpersonal skills that establish Trusted Advisor relationships with clients
• Strong organizational/time management skills and the ability to manage multiple projects simultaneously
• Demonstrated ability to manage complex projects, align resources and manage to measurable business and technology outcomes
• Cultural awareness and appreciation for diversity
• Prior experience with ERP, CRM and Analytics SW support or implementation

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