Full-Time Customer Success Manager

• Develop a deep understanding of IMPLAN data and all IMPLAN products.
• Foster relationships with clients, promote sales retention, and encourage revenue growth.
• Excel in an open and fast-paced team environment.

• Become a subject matter expert.
• Onboard all new customers.
• Establish and maintain relationships with all clients.
• Achieve and maintain the target renewal retention.
• Provide ongoing analytical support to clients.
• Identify expansion opportunities.
• Partner with the Education, Product, Marketing, and Data teams.

• Ability to multi-task and work with multiple software platforms simultaneously
• Strong skills in logic and problem solving, conceptual thinking, and deductive reasoning
• Strong research skills and experience with complex analytical problem solving
• Ability to communicate easily with professors, researchers, and university staff
• Excellent verbal and written communication skills

• Experience in a software customer success, sales, or customer service position and a history of providing customer support
• Experience using the IMPLAN software or an understanding of input-output modeling and social accounting matrices
• Experience with Salesforce CRM, Zendesk, and Pendo

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