Full-Time Customer Success Manager

About Jigsaw: At Jigsaw, we’re transforming professional services and financial institutions by helping clients organize, visualize, and use their data. Our clients include global consultancies, leading financial institutions, and top law firms.

About the Role: You’ll be the trusted point of contact for our legal clients, building long-term relationships, acting as their advocate, and solving problems.

This role offers significant opportunity for growth and exposure to the start-up environment.

Responsibilities:

• Serve as primary contact, collaborating with internal teams.
• Manage product trials, including training and feedback collection.
• Handle customer queries and requests efficiently.
• Conduct periodic customer health checks, identifying renewal risks and upselling opportunities.
• Collaborate with customers to align goals and drive value.
• Maximize retention and annual increases.
• Support customers with onboarding and account setup.
• Train end-users and other trainers.

Skills & Experience:

• Excellent communication (verbal and written) with internal and external stakeholders.
• Ability to thrive in a fast-paced environment, thinking quickly.
• Strong organizational skills and ability to adapt, multi-task, and prioritize.
• Positive, high-energy personality with a strong problem-solving mindset.
• Legal Customer Success experience is a plus.
• Team player and self-motivated.
• Proven track record of achieving and exceeding goals.

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