Full-Time Customer Success Manager
Judi Health is hiring a remote Full-Time Customer Success Manager. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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Judi Health
Job Title
Customer Success Manager
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
Salary
YEAR $90000 - $115000
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Job Details
About Us: Judi Health is a health technology company offering benefits administration solutions.
Position Summary: Critical role in contributing to the success of Capital Rx’s customers leveraging JUDI, our Enterprise Health Platform.
Position Responsibilities:
- Serve as the point of contact for all adjudication related inquires.
- Provide configuration services and support as needed across multiple modules in JUDI.
- Provide customers with subject matter expertise in JUDI’s capabilities.
- Accountable for accurate translation of requirements from previous adjudication systems.
- Build and maintain trusting relationships with customers through superior customer service.
- Lead communications throughout the implementation period.
- Proactively identify execution risks and propose mitigation strategies.
- Identify and make recommendations drive configuration efficiencies for SaaS customers in JUDI.
- Conduct comprehensive testing and review of configurations.
- Monitor live claims for accuracy and identify trends.
- Responsible for ongoing customer support, troubleshooting inquiries, working directly with customers.
- Take charge of critical issues or problems, ensuring swift resolution and communication.
Minimum Qualifications:
- Bachelors Degree in relevant field or 4+ years experience in PBM or Health plan required
- 2+ years in a customer facing role
- Medicare Part D subject matter expertise required
- Experience operating multiple claims adjudication systems
- 1+ years of SQL experience and managing large data sets preferred
- Exceptional project / time management, prioritization, and organizational skills
- Proficient in Microsoft office Suite and willing to adapt to software such as Jira, Miro, Confluence, Github, and AWS Redshift
- Excellent verbal, written, interpersonal and presentation skills
- Ability to work effectively with virtual teams
- Ability to travel 5-10%
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Success Manager at Judi Health is
3rd of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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