Full-Time Customer Success Manager
Mozilla is hiring a remote Full-Time Customer Success Manager. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
This job was posted 1 month ago and is likely no
longer active. We encourage you to explore more recent opportunities on our site. However, you
may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings
available here.
Mozilla
Job Title
Customer Success Manager
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
Share
Job Details
Mozilla is seeking a Customer Success Manager to join our global advertising sales team. The ideal candidate is a strategic solution-driver who puts our customers at the core of everything we do.
In this role, you will lead key client relationships, leverage analytical skills, and develop product expertise to become a trusted consultant in media planning, strategy, and measurement to our key accounts.
What you’ll do:
- Act as a product & insights expert to identify and implement solutions that drive measurable business results for our partners
- Build and manage relationships with key clients and agency partners
- Develop narratives and recommendations from custom analyses, build presentations, and present findings to business stakeholders
- Manage account operations (e.g. troubleshooting issues, account set up, etc.)
- Work and collaborate across internal cross-functional teams to project manage complex workstreams
- Create and continue to update SOPs to streamline processes and assist with onboarding
- Monitor CRM usage, deal stage accuracy, and data completeness.
- Compare Boostr data to revenue trackers on a weekly basis
- Ensure IOs match Boostr and follow SOP guidelines
- Hold weekly 1:1s with sellers to gather pipeline updates
- Complete Boostr update requests from AdOps to align with Shepherd
- Partner with sellers to conduct kickoff calls and deliver a seamless onboarding experience.
- Maintain regular client engagement through mid-campaign check-ins
- Create QBRs to share insights, demonstrate ROI, and align on next-phase goals
- Collaborate with sellers and account managers to uncover upsell and cross-sell opportunities
- Monitor at-risk accounts and proactively present solutions to reduce churn and drive IO renewals.
- Work with the Adops team to accurate forecast inventory, manage deals and track overall revenue.
What you’ll bring:
- 7 - 9 years of experience with online advertising/online media
- Bachelor's Degree
- Advanced experience structuring and manipulating raw data into datasets for analysis
- Experience analyzing data from a variety of different sources (quantitative and qualitative), presenting the data in a clear and concise manner, and developing actionable insights
- Proven track record in leveraging data, developing insight-backed hypotheses and driving learning plans to build compelling business cases
- Experience driving a book of business, increasing revenue and business performance
- Experience delivering insights to both technical and non-technical audiences
- Experience working across cross-functional teams
- Experience influencing executives and clients
- Experience navigating ambiguity with agility to effectively lead complex and changing priorities
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Success Manager at Mozilla is
22nd of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
Related Jobs You May Like
Customer Success Executive
Addison, Texas
1 day ago
Business Transformation
C-Level Relationship Building
Customer Success Management
ServiceNow
Full-Time
Experienced
Pet Boarding/Grooming/Training/Walking - Work From Home
secunderabad, India
1 day ago
Animal Care
Dog Walking
Pet Boarding
Petsfolio
Full-Time
Entry Level
MONTH $1800 - $4800
Senior Group Manager - Operations - Utilities
Cape Town, South Africa
1 day ago
Change Management
Coaching
Commercial Acumen
WNS Global Services
Full-Time
Senior Manager
Dispatch Specialist I
Charlotte, NC
1 day ago
Communication Skills
Customer Service
Dispatching
Brightspeed
Full-Time
Entry Level
Client Success Manager
Worldwide
1 day ago
Analytical Skills
Client Relationship Management
Communication Skills
Resultant
Full-Time
Manager
Customer Support Representative
Europe, UK, IE
2 days ago
Customer Support
Problem Solving
Technical Assistance
Baymard Institute
Full-Time
Experienced
Technical Account Manager
King of Prussia, PA
2 days ago
Account Management
Communication Skills
Customer Service
Enviri Corporation
Full-Time
Experienced
Strategic Account Coordinator - Direct Mail
Chicago, IL
2 days ago
Account Management
Client Communication
Direct Mail
RR Donnelley
Full-Time
Experienced
YEAR $55100 - $82700
Principal Customer Success Executive (French Speaking)
Montreal, Canada
3 days ago
Account Management
Consulting
Customer Success
ServiceNow
Full-Time
Experienced
Customer Success Manager
Singapore, Singapore
3 days ago
Communication Skills
Customer Success
Problem-solving
Momentus Technologies
Full-Time
Experienced
Customer Success Manager
Manila, Philippines
3 days ago
Client Communication
Customer Relationship Management
Digital Marketing
Insidea
Full-Time
Experienced
Client Services Specialist I
Remote, NY
3 days ago
Client Service
Customer Service
Environmental Science
SGS
Full-Time
Entry Level
HOUR $24 - $27