Full-Time Customer Success Manager
PeopleGrove is hiring a remote Full-Time Customer Success Manager. The career level for this job opening is Experienced and is accepting Remote based applicants remotely. Read complete job description before applying.
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PeopleGrove
Job Title
Customer Success Manager
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Remote
Salary
YEAR $65000 - $80000
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Job Details
Role Overview:
A Customer Success Manager at PeopleGrove is the strategic advisor to our customers. Your role is pivotal in showcasing the value of PeopleGrove's solutions, driving adoption, and ensuring that each customer achieves their desired outcomes and experiences a clear return on investment.
Key Responsibilities:
Preferred Qualifications:
A Customer Success Manager at PeopleGrove is the strategic advisor to our customers. Your role is pivotal in showcasing the value of PeopleGrove's solutions, driving adoption, and ensuring that each customer achieves their desired outcomes and experiences a clear return on investment.
Key Responsibilities:
- Account Management: Oversee a portfolio of client accounts, managing revenue forecasts, renewals, and contract negotiations.
- Relationship Building: Develop and maintain strong relationships with key stakeholders.
- Strategic Advising: Provide consultative support, including coaching and reporting.
- Data Analysis: Monitor customer adoption and engagement metrics.
- Cross-Functional Collaboration: Serve as the voice of the customer within PeopleGrove.
- Program Contribution: Participate in customer success initiatives.
- Sales Partnership: Work alongside the Sales team to develop growth plans for accounts.
Preferred Qualifications:
- 5+ years of experience in higher education or non-profit.
- 1+ year of experience in SaaS or equivalent technology.
- Familiarity with the PeopleGrove platform.
- Skilled in managing complex customer relationships.
- Strong communication skills.
- Comfortable discussing platform strategy and technical details.
- Highly organized and able to prioritize.
- Passionate about education and student success.
- Proficient in Microsoft Office, Salesforce, Vitally, and other CRM tools.
- Willingness to travel up to 15%.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Success Manager at PeopleGrove is
15th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Remote
] applicants. .
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