Full-Time Customer Success Manager

This pivotal role involves partnering with Sales to drive behavioural change, adoption and sustainable growth of product usage within our customer segments. Your role is crucial for our business purpose to help our customers succeed.

You will work closely with Sales and the wider Customer Success team, and more broadly with the Sales & Service, Product, ComEx, Marketing & Strategy functions.

Your understanding of recruitment systems and processes will enable you to position yourself as a trusted advisor to clients.

• Use your analytical skills to identify target clients.
• Understand the key drivers of behavioral change and implement tailored training & consulting programs for the customer.
• Facilitate training or consulting sessions with leaders, teams & individuals through webinars & face-to-face workshops to achieve business outcomes.
• Work closely with the client to identify their strategic sourcing needs and provide feedback to the organisation to aid client needs.
• Continuously maintain a deep understanding of our product solutions to be the subject matter expert for our clients.
• Manage multiple internal relationships such as Head of Sales, Senior Sales Managers, Sales, Customer Service and Marketing teams to drive a one team approach with clients and increase speed to value of products.
• Manage customer satisfaction throughout the customer life cycle, working closely with Sales and other key stakeholders.

Essential Skills:

• Passion and obsession with our customer’s needs.
• Demonstrated experience in facilitation of group training sessions & one-to-one consulting.
• Proven track record of building strong client and internal stakeholder relationships.
• Effective communication skills, with the ability to influence & drive behavioral change.
• Understanding of end-to-end recruitment processes, HR technologies, talent acquisition and candidate sourcing challenges.
• Ability to analyse data, derive insights into solutions.
• Proficient in both spoken and written English, Cantonese and Mandarin

Qualifications:

• 6-8 years of experience as a Sales or Customer Success Manager.
• Degree or Master in any discipline
• Strong experience in account management and conflict resolution

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