Full-Time Customer Success Manager
ServiceNow is hiring a remote Full-Time Customer Success Manager. The career level for this job opening is Experienced and is accepting São Paulo, Brazil based applicants remotely. Read complete job description before applying.
ServiceNow
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What you get to do in this role:The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
Responsibilities:
- Oversee customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
- Ensure customers are technically healthy and on the most recent version of our product
- Identify criteria for assisting your customers by using Success Plays in the Success Platform
- Promote ServiceNow customer success stories and processes
- Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
- Work with ServiceNow teams to improve product adoption and increased footprint
- Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem
To be successful in this role you have:
- 5+ years of experience providing customer professional services or related business support
- Ability to provide independent comprehensive services
- Experience resolving issues through analysis
- Experience in working collaboratively
- ServiceNow accreditations or certifications a plus
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!