Full-Time Customer Success Manager

What you get to do in this role:

• Act as an advocate for our customers.
• Oversee a portfolio of customers to help them achieve business outcomes.
• Foster greater adoption and usage of the ServiceNow products through prescriptive guidance.
• Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

Responsibilities:

• Oversee the customer outcomes engagement for customers in your portfolio.
• Ensure customers are technically healthy and on the most recent version of our product.
• Identify criteria for assisting your customers by using Success Plays in the Success Platform.
• Promote ServiceNow customer success stories and processes.
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
• Work with ServiceNow teams to improve product adoption and increased footprint.
• Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 3+ years of experience providing customer professional services or related business support.
• TS or SCI clearance is required for this role.
• Experience working within the Federal industry.
• Ability to provide independent comprehensive services.
• Familiarity with digital transformation or project management.
• Experience resolving issues through analysis.
• Experience in working collaboratively.
• ServiceNow accreditations or certifications a plus.
• Comfortable with learning and explaining technical products or services.
• Ability to manage multiple customers and priorities simultaneously.
• Works well in a collaborative team environment, partnering with sales, product, and support teams.

What is the last date for applying to the job?

Which countries are accepted for this remote job?