Full-Time Customer Success Manager

• Provide customer and account management support (answering tickets) in a technical setting
• Use product expertise and industry knowledge to engage with a diverse range of customers
• Serve as the trusted point of contact for SGS DIGICOMPLY’S customers throughout the lifecycle, beginning from the point of sale and extending through on-boarding, business reviews, project success, and renewals.
• Ability to understand customer requirements and feed those to the Sales and Product teams to deepen penetration of the SGS DIGICOMPLY solution within the customer environment
• Maintain great technical knowledge of the SGS DIGICOMPLY product and guide our clients through the most relevant features and functionalities for their specific business needs
• Collaborate with the Account executives, Support and software development to ensure a smooth transition of ongoing client management

• 3-4 years of Customer Success experience in a SaaS company / Regulatory consulting
• Strong analytical and technical skills (Regulatory and food safety knowledge) with an attention to detail
• Excellent communication skills: utilized with our clients, as well as delivering effective feedback to your peers and management.
• Accustomed to working effectively both independently and as a team player in a fast-paced start-up environment with members located across the world
• Strong leadership skills

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