Full-Time Customer Success Manager

• Achieve renewal rate targets on a monthly basis
• Be able to deliver customer satisfaction at the highest level
• Achieve cash collection targets on a monthly basis
• Have a good understanding of own pipeline, track it in a data driven manner, prioritise ticket resolution to drive monthly targets
• Collaborate with cross functional teams (accounting, corpsec, product, data) to improve renewal processes, share best practices with team and also be proactive in nature

• Experience working with SMEs, startups, fast paced setups
• Exposure to different culture
• Ability to resolve issues by collaborating internally and externally
• Familiar with tableau, zendesk, husbpot
• Experience handling complex customers and trouble shooting
• Proactive to take up new projects to completion

• Sales Driven & Ownership: Reliability and accountability are important.
• Humility: Open-mindedness to feedback and a willingness to learn from others.
• Structured Thinking & Target Focused: Sound judgement is important.
• Data driven: Use sound data to support our strategies and review the success of our initiatives.
• Excellent listener and clear communicator: Be present in your calls and make sure you properly receive and thoughtfully send messages to others in the business.
• Customer-centric: Act with the best interest of the customer in mind and empathize with their situation to find the best solution for them and for Sleek.
• Problem Solving: Identify, diagnose, and resolve production issues quickly, reducing downtime.
• Collaboration-Driven: Thrive in a cross-functional team environment.
• Autonomous/ Entrepreneurial: Proactively seek out and own solutions without waiting for their manager to ask them.

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