Full-Time Customer Success Manager
Testpros is hiring a remote Full-Time Customer Success Manager. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
This job was posted 5 months ago and is likely no
longer active. We encourage you to explore more recent opportunities on our site. However, you
may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings
available here.
Testpros
Job Title
Customer Success Manager
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
Share
Job Details
Job Summary
TestPros is seeking a self motivated Customer Success Manager (CSM) who can build strong client relationships, deliver value through our IT Services solutions, and drive client satisfaction across our growing base of Commercial and State/Local government customers. This role is critical to ensuring a smooth client journey, successful service delivery, and ongoing client success, and repeat business.
The CSM is a key player within the company. The successful candidate for this position will bring a thirst for knowledge and a strong work ethic.
This position requires a person who can perform in the following roles:
- Account Management
- Technical Staff Liaison
- Delivery Management
- Sales Support
- Contracts
We need someone who thrives in a small business environment and has experience and/or exposure with Microsoft apps (Word, Excel, SharePoint, etc.) and CRM systems such as HubSpot. The candidate must also be a strategic thinker who can help us craft and document technical solutions and processes in our proposals.
Responsibilities:
- Contribute to the successful delivery of a portfolio of consulting services and product implementation projects.
- Act as the primary point of contact for assigned clients, fostering long-term trusted relationships.
- Conduct Technical Scoping and Requirements Reviews with client stakeholders.
- Work with our Technical Experts to successfully deliver our services.
- Lead project status meetings and deliver associated reports.
- Help our customers align their IT initiatives with compliance frameworks (e.g., Section 508/WCAG, NIST 800-171, CMMC 2.0, PCI, HIPAA, etc.).
- Proactively identify customer needs and support growth opportunities.
- Work with our clients’ product development teams to establish accessibility and cybersecurity practices.
- Provide technical sales support through a consultative sales process.
- Participate in proposal development and reviews.
- Manage our customer contacts and fulfillment processes via tools such as HubSpot CRM.
- Provide timely responses to new and existing customer inquiries.
- Prepare and distribute meeting agendas.
- Assist with quarterly and yearly account planning, including projections and budgeting.
- Assist Account Managers with preparation for client meetings.
- Help our customers implement and enforce NIST 800-53 ATO, NIST 800-171 / CMMC, DFARs, and IT accessibility requirements (WCAG, Section 508).
- Develop, cultivate, and manage client relationships.
- Perform other duties as assigned.
Required Skills and Experience:
- U.S. Citizenship is required.
- Ability to learn quickly and apply your skills to this role.
- Applicants selected will be subject to a security background investigation and may need to meet eligibility requirements for access to classified information.
- Excellent customer relations and sales skills, with the ability to clearly communicate benefits and processes to prospective customers.
- High responsiveness to customer requests and inquiries.
- Customer/Account Management (Technical Sales) experience, including the ability to elicit customer requirements and develop Technical/Cost proposals to fulfill those requirements.
- Ability to learn to scope and price IT Security and IT Accessibility projects.
- Ability to learn proposal writing and proposal content contribution.
- Knowledge and experience in one or both of the following disciplines is a plus:
- IT Security (specifically, NIST 800-171/CMMC and NIST 800-53)
- IT Accessibility (specifically, Section 508, WCAG, ADA, etc.)
- Excellent verbal and written communication skills, self-starter, able to work independently, and experienced working in a small business environment with the ability to perform in various roles within a given workday.
- High proficiency with Microsoft Office, including advanced features of PowerPoint and Excel such as macros, pivot tables, and analysis.
- Strong organizational skills and attention to detail.
- Ability to prioritize and quickly adapt to changing priorities, with experience in creating, managing, and tracking key project management deliverables.
- Ability to thrive in a close-knit, friendly corporate culture dedicated to fostering personal career development with accessible senior corporate leadership and without micromanagement.
- Passion for work, a drive for learning new technologies and practices, and a commitment to continuous improvement.
- Ability to write and/or contribute to social media articles on technical subject matter.
- Bachelor's Degree in Computer Science or a related technical discipline, or the equivalent combination of education, professional training, or work experience (preferred).
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Success Manager at Testpros is
27th of July 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
Related Jobs You May Like
Customer Success Executive
Addison, Texas
1 day ago
Business Transformation
C-Level Relationship Building
Customer Success Management
ServiceNow
Full-Time
Experienced
Pet Boarding/Grooming/Training/Walking - Work From Home
secunderabad, India
1 day ago
Animal Care
Dog Walking
Pet Boarding
Petsfolio
Full-Time
Entry Level
MONTH $1800 - $4800
Senior Group Manager - Operations - Utilities
Cape Town, South Africa
1 day ago
Change Management
Coaching
Commercial Acumen
WNS Global Services
Full-Time
Senior Manager
Dispatch Specialist I
Charlotte, NC
1 day ago
Communication Skills
Customer Service
Dispatching
Brightspeed
Full-Time
Entry Level
Client Success Manager
Worldwide
1 day ago
Analytical Skills
Client Relationship Management
Communication Skills
Resultant
Full-Time
Manager
Customer Support Representative
Europe, UK, IE
2 days ago
Customer Support
Problem Solving
Technical Assistance
Baymard Institute
Full-Time
Experienced
Technical Account Manager
King of Prussia, PA
2 days ago
Account Management
Communication Skills
Customer Service
Enviri Corporation
Full-Time
Experienced
Strategic Account Coordinator - Direct Mail
Chicago, IL
2 days ago
Account Management
Client Communication
Direct Mail
RR Donnelley
Full-Time
Experienced
YEAR $55100 - $82700
Principal Customer Success Executive (French Speaking)
Montreal, Canada
3 days ago
Account Management
Consulting
Customer Success
ServiceNow
Full-Time
Experienced
Customer Success Manager
Singapore, Singapore
3 days ago
Communication Skills
Customer Success
Problem-solving
Momentus Technologies
Full-Time
Experienced
Customer Success Manager
Manila, Philippines
3 days ago
Client Communication
Customer Relationship Management
Digital Marketing
Insidea
Full-Time
Experienced
Client Services Specialist I
Remote, NY
3 days ago
Client Service
Customer Service
Environmental Science
SGS
Full-Time
Entry Level
HOUR $24 - $27