Full-Time Customer Success Manager
Torii is hiring a remote Full-Time Customer Success Manager. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
This job was posted 1 month ago and is likely no
longer active. We encourage you to explore more recent opportunities on our site. However, you
may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings
available here.
Torii
Job Title
Customer Success Manager
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
Salary
YEAR $90000 - $100000
Share
Job Details
About Torii
Torii is a fast-growing, VC-funded startup in SaaS Management, helping customers discover and act on every cloud application. Torii is backed by leading venture capital firms and recognized by Gartner as a Leader in SaaS Management Platforms and G2 Leader in SaaS Spend and SaaS Operations Management.
Torii transforms how enterprises secure, manage, and provision access across their SaaS ecosystem. As a leading SaaS Management Platform (SMP) with strong Identity Governance and Administration (IGA) capabilities, Torii gives security, IT, and procurement teams full visibility and control over their SaaS stack.
We are looking for an Enterprise CSM who brings energy, focus, and the drive to inspire both customers and teammates.
In this role, you will:
- Serve as a trusted advisor for enterprise customers, guiding them from onboarding through renewal.
- Shape SaaS strategy and drive measurable value for stakeholders.
- Build lasting partnerships rooted in trust, empathy, and operational excellence.
Who you are:
Customer Leadership & Growth
- Exceptional communicator—equally confident leading executive conversations and empowering end users.
- Understands and owns core metrics like Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
- Proven ability to drive timely renewals, facilitate expansion conversations, negotiate effectively, and forecast accurately.
- Team player who leads by example.
Technical & Analytical Strengths
- Strong technical curiosity: experience with SaaS integrations, APIs, SSO, IDPs, HRIS, and IT ecosystems.
- Skilled at translating raw data into clear cost and time savings for customers.
- Analytical and data-driven—able to evaluate processes and recommend improvements.
- Familiarity with Salesforce, ChurnZero, Loom, Notion, Intercom, or similar tools.
Mindset & Approach
- At least 3+ years of B2B experience, with 1–2 years supporting enterprise-level customers.
- Strong interest or background in security, compliance, or governance.
- Proactive problem-solver who takes initiative.
- Growth mindset with the ability to inspire customers and colleagues alike.
Enterprise customers trust us with their data and security is non-negotiable. You should be comfortable partnering directly with CISOs, IT leaders, and compliance teams, earning their trust from the first conversation.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Success Manager at Torii is
12th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
Related Jobs You May Like
Customer Success Executive
Addison, Texas
1 day ago
Business Transformation
C-Level Relationship Building
Customer Success Management
ServiceNow
Full-Time
Experienced
Pet Boarding/Grooming/Training/Walking - Work From Home
secunderabad, India
1 day ago
Animal Care
Dog Walking
Pet Boarding
Petsfolio
Full-Time
Entry Level
MONTH $1800 - $4800
Senior Group Manager - Operations - Utilities
Cape Town, South Africa
1 day ago
Change Management
Coaching
Commercial Acumen
WNS Global Services
Full-Time
Senior Manager
Dispatch Specialist I
Charlotte, NC
1 day ago
Communication Skills
Customer Service
Dispatching
Brightspeed
Full-Time
Entry Level
Client Success Manager
Worldwide
1 day ago
Analytical Skills
Client Relationship Management
Communication Skills
Resultant
Full-Time
Manager
Customer Support Representative
Europe, UK, IE
2 days ago
Customer Support
Problem Solving
Technical Assistance
Baymard Institute
Full-Time
Experienced
Technical Account Manager
King of Prussia, PA
2 days ago
Account Management
Communication Skills
Customer Service
Enviri Corporation
Full-Time
Experienced
Strategic Account Coordinator - Direct Mail
Chicago, IL
2 days ago
Account Management
Client Communication
Direct Mail
RR Donnelley
Full-Time
Experienced
YEAR $55100 - $82700
Principal Customer Success Executive (French Speaking)
Montreal, Canada
3 days ago
Account Management
Consulting
Customer Success
ServiceNow
Full-Time
Experienced
Customer Success Manager
Singapore, Singapore
3 days ago
Communication Skills
Customer Success
Problem-solving
Momentus Technologies
Full-Time
Experienced
Customer Success Manager
Manila, Philippines
3 days ago
Client Communication
Customer Relationship Management
Digital Marketing
Insidea
Full-Time
Experienced
Client Services Specialist I
Remote, NY
3 days ago
Client Service
Customer Service
Environmental Science
SGS
Full-Time
Entry Level
HOUR $24 - $27