Full-Time Customer Success Manager

We are looking for a passionate and proactive Customer Success Manager (CSM) to join our dynamic Source-to-Contract (S2C) Customer Experience team. In this role, you will be the trusted advisor to our S2C customers, driving satisfaction, adoption, and long-term value realization from our Source-to-Contract solution.

What will you do

• Own the Customer Journey: Design and execute tailored customer success plans (CSPs) that align with each client’s strategic goals and drive measurable outcomes.
• Drive Value Realization: Help customers unlock the full potential of our solutions by promoting feature adoption, usage expansion, and digital maturity.
• Be the Voice of the Customer: Gather and analyze feedback to advocate for customer needs internally and influence product and service improvements.
• Lead Strategic Conversations: Conduct regular business reviews with C-level executives and key stakeholders to assess progress, identify opportunities, and align on future goals.
• Enable Change Management: Guide customers through change initiatives, challenging them to adopt best practices and innovative approaches.
• Identify Growth Opportunities: Collaborate with Account Managers to uncover and drive upsell and cross-sell opportunities.
• Resolve Issues Proactively: Act as the primary point of contact for escalations, ensuring swift resolution and continuous improvement.
• Collaborate Cross-Functionally: Work closely with Sales, Product, Support, and Professional Services to deliver a seamless customer experience.

Proven experience in a Customer Success, Account Management, or SaaS client-facing role.Fluent in English and Spanish (verbal and written)

Bachelor’s or Master’s degree in Business, Supply Chain, Procurement, Economics, or a related field is preferred.Possesses knowledge of Procurement/Sourcing (Source-to-Contract (S2C), Procure-to-Pay (P2P), Source-to-Pay (S2P)) or demonstrates a strong interest in learning about these areas.Strong relationship-building skills with a high emotional IQ and a customer-first mindset.Ability to lead through influence, build trust, and drive change across diverse stakeholders.Excellent communication and presentation skills, with the ability to engage senior executives and cross-functional teams.Analytical mindset with the ability to interpret data, identify trends, and translate insights into actionable strategies.Proficiency in tools such as Microsoft Office (Excel, PowerPoint) and familiarity with customer engagement platforms.Self-driven, adaptable, and comfortable working both independently and collaboratively in a fast-paced environment.

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