Full-Time Customer Success Manager
WorkWave is hiring a remote Full-Time Customer Success Manager. The career level for this job opening is Manager and is accepting USA based applicants remotely. Read complete job description before applying.
This job was posted 1 month ago and is likely no
longer active. We encourage you to explore more recent opportunities on our site. However, you
may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings
available here.
WorkWave
Job Title
Customer Success Manager
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
USA
Share
Job Details
The Customer Success Manager is a key enterprise-facing leadership position responsible for fostering deep, strategic partnerships with WorkWave's largest customers. This role serves as the principal point of contact and customer advocate, driving customer engagement, ensuring successful adoption of solutions, and maximizing value realization throughout the customer journey. The Customer Success Manager oversees the complete customer experience—from project delivery to strategic growth and retention—while proactively managing risk across the account base and handling the most complex projects and tasks with a high degree of autonomy.
WHAT YOU'LL DO:
- Serve as the principal point of contact for WorkWave's enterprise customers, driving communication and alignment on strategic initiatives.
- Coordinate and lead large-scale and complex projects within your book of accounts, managing the complete portfolio of services and purchases within the customer base.
- Lead, manage, or influence both internal WorkWave resources and customer resources to achieve successful outcomes and ensure timely task completion.
- Proactively identify strategic opportunities to improve the overall customer relationship and journey, aligning with major changes in the customer's business operations.
- Act as the escalation point of contact for critical customer issues.
- Monitor, address, and report on potential churn risks and mitigation strategies, demonstrating strong financial acumen regarding account health.
- Lead the regular cadence of Executive Business Reviews with assigned accounts and senior customer leadership.
- Collaborate closely with the Sales team to identify areas of growth, upsell opportunities ("White Space"), and align on revenue goals.
- Coach and assist other more junior team members as needed.
- Collaborate with peers, management, and senior leadership on issues, escalations, and strategic alignment.
- Up to 10% travel required.
WHAT YOU'LL BRING:
- Prior experience in the SaaS, Tech, or Software space is a must.
- Extensive experience with SaaS and project methodologies.
- Proven track record of managing and delivering a portfolio of complex projects within a customer base.
- Solid grasp of customer service and extensive experience developing and managing complex customer relationships.
- Prior experience working directly with enterprise-level accounts.
- Exceptional presentation and communication skills, with the ability to adapt to audiences from technical teams to customer executives.
- Strong capacity for Complex Problem-Solving, Change Management, and Conflict Resolution.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Success Manager at WorkWave is
18th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
Related Jobs You May Like
Customer Success Executive
Addison, Texas
1 day ago
Business Transformation
C-Level Relationship Building
Customer Success Management
ServiceNow
Full-Time
Experienced
Pet Boarding/Grooming/Training/Walking - Work From Home
secunderabad, India
1 day ago
Animal Care
Dog Walking
Pet Boarding
Petsfolio
Full-Time
Entry Level
MONTH $1800 - $4800
Senior Group Manager - Operations - Utilities
Cape Town, South Africa
1 day ago
Change Management
Coaching
Commercial Acumen
WNS Global Services
Full-Time
Senior Manager
Dispatch Specialist I
Charlotte, NC
1 day ago
Communication Skills
Customer Service
Dispatching
Brightspeed
Full-Time
Entry Level
Client Success Manager
Worldwide
1 day ago
Analytical Skills
Client Relationship Management
Communication Skills
Resultant
Full-Time
Manager
Customer Support Representative
Europe, UK, IE
2 days ago
Customer Support
Problem Solving
Technical Assistance
Baymard Institute
Full-Time
Experienced
Technical Account Manager
King of Prussia, PA
2 days ago
Account Management
Communication Skills
Customer Service
Enviri Corporation
Full-Time
Experienced
Strategic Account Coordinator - Direct Mail
Chicago, IL
2 days ago
Account Management
Client Communication
Direct Mail
RR Donnelley
Full-Time
Experienced
YEAR $55100 - $82700
Principal Customer Success Executive (French Speaking)
Montreal, Canada
3 days ago
Account Management
Consulting
Customer Success
ServiceNow
Full-Time
Experienced
Customer Success Manager
Singapore, Singapore
3 days ago
Communication Skills
Customer Success
Problem-solving
Momentus Technologies
Full-Time
Experienced
Customer Success Manager
Manila, Philippines
3 days ago
Client Communication
Customer Relationship Management
Digital Marketing
Insidea
Full-Time
Experienced
Client Services Specialist I
Remote, NY
3 days ago
Client Service
Customer Service
Environmental Science
SGS
Full-Time
Entry Level
HOUR $24 - $27