Full-Time Customer Success Manager

Join Xplor Education Vertical as a Customer Success Manager in Melbourne, to make a real impact every day. The Customer Success team is passionate about building strong, lasting relationships with our customers.

Reporting to the Account Management Team Lead, you'll provide the best post-sales experience possible for Xplor Education customers.

Responsibilities:

• Provide an exceptional, solutions-focused post-sales experience.
• Help customers adopt and activate Xplor’s product suite.
• Ensure timely and accurate responses from other departments.
• Uncover upsell opportunities with your AE.
• Maintain regular customer contact.
• Ensure customers are up to date on product changes.
• Advocate customer needs cross-departmentally.
• Lead issue resolution and escalation management.
• Ensure CRM (Salesforce) records are accurate.

Hybrid and flexible working model: 2-3 days per week in the office.

What would make me a good candidate?

• Experienced managing a high volume of accounts
• 2+ years of experience in client-facing Sales / Customer Success / Account Management / Support roles
• High comfort level working with a range of stakeholders.
• Excellent written and verbal English skills
• Exceptional relationship-building skills.
• Ability to communicate complex ideas in ways that are easy to understand
• Empathetic, emotionally intelligent.
• Strong understanding of direct debit and real-time payment solutions
• Strong proficiency in CRM management (Salesforce) and Microsoft suite.
• A passion for the Early Childhood Education sector.

What is the last date for applying to the job?

Which countries are accepted for this remote job?