Full-Time Customer Success Manager - Contact Center (Remote in US)

• Serve as the primary point of contact for public sector clients
• Lead end-to-end project execution for Cisco UCCE migrations
• Manage government technology projects in compliance with procurement, privacy, and regulatory requirements.
• Oversee project scope, timelines, budgets, and risk management activities
• Facilitate client onboarding, business requirements gathering, UAT, and transition to operations.
• Partner with engineers, solution architects, and delivery leads to drive solution quality and client satisfaction.
• Conduct regular client reviews, provide executive updates, and maintain proactive communication
• Identify expansion opportunities and support sales and proposal teams
• Track client opportunities and maintain opportunities within our CRM.

• 5+ years of experience in client success, project management, or technical consulting
• Strong understanding of Cisco UCCE (Unified Contact Center Enterprise) platform
• Hands-on experience or oversight of Google CCAI solutions
• Experience working with government clients
• Proven success managing multi-phase implementation projects
• Exceptional client relationship and stakeholder management skills
• Advanced proficiency in Microsoft Excel, PowerPoint, and project management software
• Excellent communication and interpersonal skills
• Strong strategic thinking and problem-solving abilities
• Strong analytical skills and a demonstrated ability to troubleshoot problems
• Demonstrated ability working in a teaming/collaborative environment
• Must be willing to travel as needed
• Must be legally authorized to work in the United States for any employer without sponsorship

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